FAQ’s

We have a rigorous quality control process that involves inspecting the products at every stage of the sourcing process, from design to delivery. We also verify the compliance of the products with the relevant standards and regulations and conduct testing and certification if required.

We have a multi-lingual team of sourcing specialists who can communicate with the suppliers in their native languages and establish solid supplier relationships. We also have a network of logistics partners who can handle the transportation, warehousing, and distribution of the products efficiently and cost-effectively

We respect and protect your intellectual property rights and confidentiality by signing non-disclosure agreements with you and the suppliers, registering and enforcing your trademarks and patents, and monitoring and preventing any unauthorized use or infringement of your intellectual property.

We have a proactive and professional approach to resolving any issues or disputes that may arise during or after the sourcing process. We communicate with you and the suppliers regularly and transparently, and we use our legal expertise and negotiation skills to find mutually beneficial solutions. We also have a contingency plan and a risk mitigation strategy in case of any unforeseen circumstances.

The cost of our product sourcing services depends on various factors, such as the product type, quantity, complexity, customization, location, and delivery time. We provide you with a detailed and transparent quotation that includes all the costs and fees involved in the product sourcing process, such as the product cost, the supplier commission, the inspection fee, the logistics fee, the customs duty, and our service fee.

We help you save money and time by sourcing products globally by leveraging our experience, expertise, and network in the global product sourcing industry. We help you find the best suppliers who can offer you the best value, quality, and reliability for your products. We help you negotiate the best prices and terms with the suppliers, and optimize your supply chain and logistics. We help you avoid any potential risks, delays, and errors that may occur in the product-sourcing process. We help you comply with all the relevant regulations and standards, and handle all the paperwork and documentation for you.

We handle the customs clearance and import duties for the products you source by working with our trusted and experienced customs brokers and agents. We prepare and submit all the necessary documents and information for customs clearance, such as the invoice, the packing list, the certificate of origin, the bill of lading, and the product certification. We also calculate and pay the import duties and taxes for the products, and ensure that they are delivered to your destination without any hassle.

We support you after the delivery of the products by providing you with after-sales service and assistance. We help you with any product issues, defects, or complaints that may arise, and coordinate with the suppliers to resolve them. We also help you with any product returns, exchanges, or refunds that may be required. We also collect and analyze your feedback and suggestions, and use them to improve our product sourcing services and your satisfaction.

You can track the status of your product sourcing order by using our online tracking system, which allows you to monitor the progress and location of your products at any time. You can also contact us anytime via email, phone, or chat, and we will provide you with timely and accurate updates on your product sourcing order.

We handle the product packaging and labeling requirements by working with you and the suppliers to design and produce the product packaging and labeling that meets your expectations and needs. We also ensure that the product packaging and labeling comply with the relevant regulations and standards, and reflect your brand identity and message.

We ensure the compliance of the products with the relevant regulations and standards by conducting thorough research and analysis on the product specifications, requirements, and certifications for your target market. We also verify the compliance of the suppliers and the products with the applicable laws and regulations and conduct testing and certification if required. We also provide you with all the necessary documents and information to prove the compliance of the products with the relevant regulations and standards.

We handle product customization and design requests by collaborating with you and the suppliers to understand and fulfill your product customization and design needs. We help you create and refine your product concept, specifications, and features, and communicate them to the suppliers. We also help you review and approve the product samples, prototypes, and mockups, and make any changes or modifications as needed.

We provide legal advice and assistance for product sourcing contracts and agreements by using our legal expertise and experience in the global product sourcing industry. We help you draft, review, and negotiate the product sourcing contracts and agreements with the suppliers, and ensure that they protect your interests and rights. We also help you enforce the product sourcing contracts and agreements, and deal with any breaches or disputes that may arise.