How do I deal with disputes over late shipments or damaged goods?

Delays and damaged products can be frustrating, but here’s how you can take charge:

1. Double-Check the Details: Go through your shipping documents and inspection reports to confirm the details of any damage or delays.
2. Notify the Supplier: Reach out to the supplier right away. Share detailed evidence, like photos or documents, and ask for a formal explanation.
3. Figure Out Who’s Responsible: Determine whether it’s the supplier, the shipping company, or another party that’s to blame.
4. Make Sure You Have Shipping Insurance: Ensure that shipping insurance is in place to protect against potential losses from damaged or delayed goods. If an issue arises, review the policy terms and file a claim to recover costs.
5. Negotiate a Solution: Depending on the situation, you might request a discount or reimbursement for losses.
6. Call in a Legal Pro: If the issue gets complicated, consider consulting a legal expert who knows the ins and outs of international trade.